On Thursday 21 September 2006 we participated in a vocational workshop on customer service at Woburn Safari Park. We listened to a presentation on why customer service is so important for the Park, how they communicate with internal and external customers and how they deal with complaints. We were then given different scenarios to do with customer service and we had to act them out. Our tutor Maggie Parsons observed our role play and assessed us.
We also enjoyed a safari adventure. In our coach we followed the road safari where we were able to get close to all the animals. As part of our assessment for unit 13 Holiday Representatives we carried out a role play of a coach commentary where we all spoke on the microphone. Some groups spoke about different animals whilst other groups talked about health and safety and the park. Jo Turney, our tutor for this unit, observed our role plays as part of our assessment.
It was an excellent experience and a lovely day out! All the different groups got on well and we are looking forward to our next day trip.
After the trip, the staff at Woburn Safari Park praised the group for their excellent behaviour and participation, saying they were one of the best groups they had ever had there.
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